Between the Pages

Cole has been a librarian for many years and he talks about the importance of reading.

During the interview, Cole explained that he originally applied for the job somewhat casually, but quickly realized how impactful the role could be. While his branch is known for being especially busy and unpredictable, he described his daily work as a mix of problem-solving, patience, and connection. His responsibilities include helping patrons use computers, complete applications, make copies, and navigate online systems. He also regularly assists patrons with housing applications, schoolwork, and digital forms. 

Cole emphasized that librarians often act as support systems for people who don’t have help elsewhere. As he put it, “A lot of people come to the library because they don’t have anyone else to ask. We end up helping with way more than books.” He also shared that part of his job involves de-escalating tense situations and understanding the needs of patrons who may be struggling mentally or emotionally, which highlights the emotional labor involved in librarianship. 

When discussing how he helps patrons find books, Cole explained that reader advisory starts with conversation. He asks about what people have enjoyed in the past and then uses the library catalog and online tools to make recommendations. As he said, “It’s really about listening first. Once you know what someone likes, finding the right book gets easier.” 

Cole also talked about how libraries have adapted to digital media. His library offers extensive research databases, eBooks, and audiobooks, allowing patrons to access materials both in person and online. According to Cole, “Libraries have changed a lot, but the goal is still the same—getting people the information they need, just in new ways.” 

For younger generations, Cole believes libraries play an important role in building community. While many kids come in to socialize, play games, or grab snacks, he sees this as an opportunity to introduce them to reading and safe community spaces. Finally, he shared how libraries respond to community needs by creating resource lists, such as food pantries or warming centers during colder months. As he explained, “Libraries adjust to what’s happening around them. We’re here to help however we can.” 

This interview strongly supports the purpose of my digital media project by showing how libraries are not outdated spaces, but evolving hubs of learning, support, and connection. Cole’s experiences highlight why promoting libraries and reading through digital media is more important than ever.